REFUND POLICY

Refunds

We do not offer refunds or replacements when customers enter the wrong shipping address or for personalized products.

We offer refunds if you meet the following:

(1) Items must be sent in the same condition as you receive using our return label that is
provided by our customer service representatives.

(2) Email us at nicostreasuretrove@gmail.com (Name, Order Number, and any information of
why you are requesting a refund).

We have a 30 day money back guarantee with a 30% restocking fee. Once everything is
complete, we will process your refund and it may take 3-5 business days to process
through your bank.

Do not send your purchase back to the address from which it came.

Returned to Sender

If you provide the wrong address, and your order is returned to us by the mail carrier, we will
reship it to you. You will need to pay a shipping and handling fee to cover the costs of
reshipping. If you choose not to have us reship the order, we will refund you, but the refund
will not include original shipping costs, priority processing or insurance. There will be a 30%
restocking fee taken out of the refund as well.

Sometimes these packages are refused by the manufacturer and destroyed by the postal
carrier. Sometimes they end up lost in transit. In any case in which we do not receive the
package back, we can provide a 50% store credit towards a new item.

If you provided the correct address, we will reship the order to the same address free of
charge. If you want to change the address, you will need to pay the shipping and handling
fee.

Order Cancellation

All of our products are printed on demand, especially for each customer at the time that they
order. Because of this, we can only cancel or modify orders within the first 12 hours after
purchase. Orders for Apparel, Mugs, and Ornaments cannot be canceled or modified at all.

Clearance Items

Items sold on clearance cannot be returned or refunded. They may not include original
packaging. We make no guarantees about the condition of these items.

Warranties

Our standard refund and replacement policy lasts 30 days from the date your tracking
number shows your order was delivered. If 60 days have gone by since your purchase was
received, unfortunately we can’t offer you a refund or replacement.

For inquiries and any other concerns, you may contact us through the following
channels:

Email : nicostreasuretrove@gmail.com
SMS : ✆  208-960-6688 Monday - Friday 8am - 5pm MDT

 

RETURN & EXCHANGE PROCESS FLOW

At Nico's Treasure Trove, we want you to be completely satisfied with your order. We've created
this return and exchange process to make your experience as effortless as possible!

Unworn or unwashed merchandise can be returned or exchanged within 30 days of the original order
date if accompanied by original tags and packaging.

All online order returns, refunds and exchanges must be made through our returns process through
our customer service team via nicostreasuretrove@gmail.com or you can sms text us at 208-960-6688.

Please note, any health/wellness items cannot be returned or exchanged.

HOW TO RETURN OR EXCHANGE AN ITEM

• To begin the returns process, please send an email to our customer service support team at nicostreasuretrove@gmail.com with your Name, Order Number, Picture of the defective product/incorrect item and reason for return/refund.
• As soon as we receive the request, our customer service team will review the order and will
  provide feedback within the next 24-48 hours.
• If the order qualifies as approved for return/refund, our team will be sending you a return
  label to your email address.
• Package your return using the return label from our customer service team and drop off at a UPS
  facility. You need to use the return label sent by our customer service team. Do not send returns
  to the original address.
• You will be notified when your return has been received at our warehouse. Once received, we can
  do one of the following options:
• We can refund your original form of payment in 3-5 business days.
• We can send a replacement of the order and have it ready with the
  next 72 hours

If your tracking number states your order was delivered, but you claim you did not receive it, we
have to rely on the tracking number. We would require you to provide a claim id from the local post
office and validate it, as soon as the review is complete, we will be sending a replacement.

We charge a 30% restocking fee for any items purchased and returned for a refund. Returns and exchanges are not taken for personalized items due to customer error. 


Have more questions? Reach out to our Customer Support Team via SMS test message at 208-960-6688 from 8am - 5pm Monday through Friday or email at nicostreasuretrove@gmail.com